Job Description Summary
The Satellite Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI) when contacting the DFCI Satellite and the role is critical to the caller’s experience. PRs work in a dynamic team environment to problem-solve and collaborate with the goal of providing an excellent call experience. The PR role is essential to institute operations and as a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff in accordance with the DFCI Customer Service Standards. This role requires excellent customer service skills and comfort with multitasking and problem solving.
Job Description
Ability to function as an integral member of a team. Excellent communication, organizational, time management, and customer service skills. Strong attention to detail . Ability to multi-task and problem solve on the spot. Excellent phone etiquette. PC proficiency; ability to learn new software quickly. Knowledge of medical terminology is a plus. This position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.
...Robert W. Woodruff Library is a collaborative, service-oriented Social Science Librarian.The Social Sciences Librarian serves as the... ..., Sports Studies & Physical Education. The position provides research support, information literacy instruction, collection development...
...as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Access Representative welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience...
...Certified:Middle School/Middle School Teacher Date Posted: 9/29/2026 Location:... ...students in activities designed to promote social, physical, and intellectual growth in the... ...Bachelor of Arts in educational area of major study. CERTIFICATES, LICENSES, REGISTRATIONS...
...Registration Department. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate... ...contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise...
...Description Role Summary The Clinical Nurse II (CN II) is a Registered Nurse reporting... ...Delegate tasks appropriately to non-licensed personnel and assistants while retaining... ...months of employment at HUH Current, active RN license in the District of Columbia...